Despite the opening of a centralized hub for ride-hailing services like Grab and JoyRide at NAIA Terminal 3, taxi brokers continue to offer inflated rates and mislead passengers. The new hub aims to alleviate congestion and improve passenger experience, but these brokers exploit travelers unfamiliar with the system. Passengers are advised to use the designated ride-hailing pick-up points and seek assistance from Grab staff or airport personnel.
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The opening of this new hub for ride-hailing services — a multi-level parking building located just beside NAIA Terminal 3 with 18 loading bays and 400 parking slots — has helped address congestion at the main loading bays in front of the terminal, making it faster now for vehicles to enter and exit the airport.
The problem is, not everyone knows where the multi-level parking building is, although it’s just a short walking distance to the right after travelers go through customs and leave the arrival area. And not everyone is updated about the new hub. A few may end up taking the bait, but it’s better to wait and seek advice from the Grab staff at NAIA Terminal 3. Just look or ask airport staff where the Grab booth is at Exit Gate 7.
NAIA Terminal 3 Ride-Hailing Grab Joyride Taxi Brokers Passenger Experience Travel Congestion
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