Anyone dealing with a government office gets the feeling that the bureaucracy is overstaffed, yet undermanned. There are many people sitting behind desks or milling around, but few attend to the needs of citizens who pay the salaries of government employees.
Worse, few are really qualified to perform the jobs they are supposed to do. We keep on creating new agencies supposedly to respond to a need, but once created, the agencies flop due to bad staffing.
Our national payroll for bureaucrats is growing and growing, but with nothing much to show by way of proper service being rendered to taxpayers. Our lawmakers pass laws requiring extensive regulatory processes that create gatekeepers, lengthy bureaucratic procedures or red tape. Our patronage system works by giving the voting constituency/ family/ friends of politicians the privilege of access to public services and the rest of the population must pay bribes through them for public transactions.
At the LGU level, they make it tough for anyone to get a business permit. According to the World Bank, it took 13 steps and 33 days to get a business permit. Yet, one city, Valenzuela, has been able to grant business permits in less than 10 minutes. And it is not just the mom-and-pop enterprises that suffer red tape trying to get business permits. Big investors in critical infrastructure suffer as well. It took close to 10 years for San Miguel to get the go-signal for MRT 7, and a little less than that for the Bulacan airport project.
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