Defining the News
For May Malagamba, F&B Director of Novotel Manila Araneta City, taking care of one’s people will in turn make them take care of customers better.
“I have always believed that we have to take care of our people first, and then everything else will follow. This award is really an icing on the cake – the foundation is the dedication and commitment of the team to work and deliver,” Malagamba said.“Our F&B team scored 98 out of 100 in our recent employee engagement survey. Because we are happy, we do not even count the hours,” she added.
“A buffet is a buffet. A room is a room. A hotel is a hotel. But what makes us different is our service. A service with a heart will always make a difference.”by Novotel, Indulge Gelato, The 6th Manila, and Prana Indian Cuisine
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