Insular Life (InLife) was awarded the Silver Award for Best Digital Experience at the CX Asia Excellence Awards 2024 for its innovative and customer-focused InLife App. The app is praised for its simplicity and convenience, allowing users to access real-time policy information, file claims, manage policies, and perform transactions seamlessly. InLife emphasizes its commitment to delivering a bespoke customer experience through digital and business innovations.
The InLife App Team, in collaboration with the Customer Experience Team, was awarded the Silver Award for Best Digital Experience at the CX Asia Excellence Awards 2024. Led by President and CEO Raoul Antonio E. Littaua , this recognition highlights InLife’s commitment to innovation and enhancing digital experiences for policyholders.
The InLife App stands out for its simplicity and convenience, offering users seamless access to real-time policy information through dynamic dashboards. It enables policyholders to file insurance claims, manage policies effortlessly, and perform transactions like fund switches and premium redirections — all through a fully digital, straight-through process.
As part of its broader digital strategy, InLife envisions expanding the app’s capabilities further, integrating advanced features to empower customers to take full control of their policies and achieve financial security.
Business DIGITAL EXPERIENCE CX ASIA INSURANCE APP INSULAR LIFE INNOVATION
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