Grab has suspended one of its drivers after a complaint was lodged against him for failing to arrive at a pick-up point. The complainant alleged that he found the driver eating at a coffee shop while he and his mother waited for several minutes. In a Facebook post...
He said:"The driver was just wasting time enjoying his dinner and waiting for me to cancel his booking so that I would and he could profit from it.
"I’m sure there have been many times passengers have had to cancel a booking because of the waiting time… The Grab booking system is flawed when it comes to us customers.” "We are sorry to learn about this incident. Following a review of this incident and past records, we have reasons to believe that the driver-partner deliberately did not head to the pick-up point, and hence we have suspended the driver."
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