DJ KC said that a Grab Premium driver accepted their request for a car, and the mother and son waited. After about seven minutes, however, DJ KC noticed that the vehicle was in the same position on the map and was not moving.
SINGAPORE: A Grab user has exposed a driver for deliberately delaying a trip he had accepted, after catching the driver red-handed at a coffeeshop.
Revealing that this was not the first time something like this had happened to him, DJ KC said that he had a hunch that the driver was “just wasting time enjoying his dinner and waiting for me to cancel his booking so that I will get the fine instead and he could profit from it.” Determined to find out what was happening, DJ KC decided to drive to the location where the car was waiting to investigate firsthand. He started recording a video from the time he left his location to the driver’s location, where he caught the driver eating at a coffee shop beside the road where he parked his vehicle.
Revealing that this is not a one-off incident, DJ KC said: “I’m sure there are many times consumers have to cancel booking because of the waiting time “grab driver no show.” The grab booking system is flawed when it comes to us the consumers and again this wasn’t my first similar experience.”
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