Grab said in a statement to The Independent Singapore that it has measures in place to safeguard passengers' interests and prevent such errant behaviour among driver-partners
SINGAPORE: Grab has confirmed that it has suspended the driver who was exposed on social media last weekend for deliberately delaying a customer’s trip in what has been perceived to be a bid to earn a cancellation fee.
Having a hunch that the driver was “just wasting time enjoying his dinner and waiting for me to cancel his booking so that I will get the fine instead and he could profit from it,” DJ KC drove to the location where the car was waiting and caught the driver red-handed eating at a coffee shop beside the road where he parked his vehicle.
Asserting that this issue involving errant drivers is more common than some might assume, DJ KC said: “The grab booking system is flawed when it comes to us the consumers and again this wasn’t my first similar experience.”that it has measures in place to safeguard passengers’ interests and prevent such errant behaviour among driver-partners.
“We are sorry to learn about this incident. Following a review of this incident and past records, we have reasons to believe that the driver-partner deliberately did not head to the pick-up point and hence we have temporarily suspended the driver. We would like to reiterate that driver-partners have the option of going offline when they need to take a break.”
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