UPDATE: GCash has finished adjusting the e-wallets of users affected by unauthorized transactions on their accounts that reduced their balance.
Naka-receive nga po kami ng mga complaints sa ating mga customers kahapon at ginawa po namin, immediately, tinignan po namin at conduct kami ng what we would like to say is there are no funds lost,” said Gilda Maquilan, vice president for corporate communications of GCash.Bigyan lang po kami ng until 3 pm today, at ito ay ma-rereflect back doon sa kanilang mga accountIn an interview on DZBB, Maquilan dismissed speculation that the incident was caused by hacking.
GCash also reminded its customers not to share their one-time password and PIN to prevent an account takeover and loss of funds.EastWest Bank said that it was “actively cooperating with authorities and investigating these reports.” AUB, on the other hand, said GCash alerted the bank on Monday regarding the transfer of funds via Instapay to a specific AUB account, which the bank had since temporarily put on hold.
“Be assured that we at AUB are extending our utmost cooperation with GCash on the matter and assisting GCash in so far as looking into the said AUB account,” Emma Cabochan, legal services head and data privacy officer of AUB, said in a statement.
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