The Quality Management System (QMS) Internal Quality Audit Team of the City Government of Davao is currently reviewing and assessing the operational processes and procedures of city government offi…
The Quality Management System Internal Quality Audit Team of the City Government of Davao is currently reviewing and assessing the operational processes and procedures of city government offices.
Being the first local government unit of a highly urbanized city to be holistically ISO-certified, the City Government of Davao is fully committed to abide by the standards to further streamline its systems, exemplify “Ease of Doing Business,” and perform with the highest degree of excellence. But with the certification, she continued, it has improved the system such as standardization of the control on documents and records, drafting of the Operating Procedure for all processes, centralized gathering of customer feedback and analysis thereof, and implementation of the Quality Workplace Standards, among others.
The auditors will interview the auditees and use standardized questionnaires and checklists. Documents are also reviewed while transactions and procedures may be demonstrated. The audit can also be executed without human intervention through site visits where auditors will merely observe.
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