There is a lesson to be learnt here. A woman booked a four-star Bangkok hotel and was horrified to then read bad reviews about it. Stomper Jocelyn now wants to cancel the booking but baulks at the 34 per cent cancellation fee. She booked the
"We contacted the hotel, but they strictly do not allow refunds. Based on our three-night booking, we would incur a 34 per cent penalty if we cancel before the arrival date in June." said the Stomper.
"Initially, we requested a waiver of the cancellation penalty via the Agoda app. Within a day, the hotel did not approve the waiver of the cancellation penalty. "Then Agoda told us that the hotel would only consider Agoda to negotiate a waiver of the cancellation fee after we cancel the entire booking. In the end, Agoda told us the hotel did not want to waive the cancellation fees," said the Stomper.
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