She was charged $295.40 for the room and the cancellation fee is $100.44.
"We contacted the hotel, but they strictly do not allow refunds. Based on our three-night booking, we would incur a 34 per cent penalty if we cancel before the arrival date in June." said the Stomper.
"Initially, we requested a waiver of the cancellation penalty via the Agoda app. Within a day, the hotel did not approve the waiver of the cancellation penalty. "Then Agoda told us that the hotel would only consider Agoda to negotiate a waiver of the cancellation fee after we cancel the entire booking. In the end, Agoda told us the hotel did not want to waive the cancellation fees," said the Stomper.
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