BPI president and CEO TG Limcaoco says that the bank has the 'best digital app' – a claim that will be tested as the bank chases its 50 million customer goal.
from unauthorized deductions, as some debit and e-commerce transactions made from December 30 and 31, 2022 were posted twice. Although the bank managed to reverse the transactions, BPI’s online banking services also briefly crashed due to high traffic volume.
This focus on digitalization is part of the Ayala-led bank’s push for greater financial inclusion. The bank, already the country’s third largest in terms of customer deposits, is now trying to further reach the C to D income segments. Given that the bank’s income benefitted from high interest rates, what happens when interest rates fall once the Bangko Sentral ng Pilipinas cuts back on its key policy rate? It’s something that BPI has been planning for, Limcaoco said.
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