Airport glitch brings to light 2012 order on passenger rights

Joint Administrative Order No. 1 outlines a “Summary of the Rights of Air Passengers,” covering the time the passenger purchases a ticket or sets foot at an airport. | AbbyBoiserINQ /PDI

“The burden can’t always be on the passenger. Stranded passengers should be accommodated and well taken care of,” he said in frustration.

Joint Administrative Order No. 1—issued by the Department of Trade and Industry and the Department of Transportation and Communications —outlines a “Summary of the Rights of Air Passengers,” covering the time the passenger purchases a ticket or sets foot at an airport. “Because this is clearly the fault of the government and not of the airlines, many passengers are unable to avail [themselves] of basic compensation and accommodation packages such as free hotel rooms,” he said.

“Passengers pay a terminal fee, and airlines pay fees to the CAAP. The [agency] failed both sectors, in this case. There’s real financial damage to both passengers and airlines as a result of this failure,” Salceda said.

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