A Super VIP bus has fewer seats, which mean more room and comfort for the passengers. So travellers were understandably furious that even though they paid for a SVIP 19-seat bus from Kuala Lumpur to Singapore, they were told to transfer to a non-SVIP 44-seat...
"After enduring the lengthy wait, the bus finally arrived at 5:37pm and we settled into comfortable seats, hoping for a smooth journey. However, our hopes were quickly shattered.
"Despite our protests and attempts to reason with the conductor, she showed no concern or willingness to address the issue. "This infuriating situation continued when the same bus with SVIP seats arrived and unloaded a different group of passengers, who were instructed to join us on the same bus."
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