The Super Pass sale, held last March 31, drew significant interest from travelers hungry for revenge travel – enough to overwhelm and crash the low-cost carrier’s website.
MANILA, Philippines – Several netizens have complained about being charged multiple times while attempting to avail of Cebu Pacific’s Super Pass Sale.revenge travelNetizens said that upon entering the website, they were asked to input their payment details, only to wind up on an error page. Believing that the transaction was unsuccessful, many reloaded the page and reentered their payment credentials, only to later discover that they had been charged each time.
“Instead of getting charged for 8 Super Pass vouchers under a single transaction amounting to P3,127.04, I was charged 5 times amounting to P15,635.20 for 40 vouchers,” she told Rappler on Tuesday, April 4. Anna, not her real name, was unable to secure any vouchers during the promo, and yet reported being charged for the multiple purchases attempted through the crashed website.
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