Ontario appears to be sneaking in a few overdue changes to consumer protection behind our backs, but we can do better. Read on.
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In theory, that’s why we have consumer protection legislation — it’s a backstop that introduces and ensures important accountabilities between businesses and consumers. But lately it seems to barely be working.Sign up to receive the daily top stories from the Financial Post, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
When the government is spending our money, there are press releases, ribbons to cut and smiling people clapping in the background. But this important consultation paper was buried on a forgotten website that looks like it was last updated in 2003. Why not hide the document at the top of a volcano and ask consumers to solve a few riddles before accessing it?Article content
Consumers are navigating through new hoops on a daily basis in the digital economy, a constant reminder that our existing laws are a sort of cruel joke. Rushing another opportunity to hear more from everyday people about how public policy could improve that experience feels totally incongruent with the core ethos of consumer protection. The process for feedback here lacks imagination and is incremental.
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