Greens senator Janet Rice says welfare agency in crisis after Senate hears nearly 20% plan to depart in next 12 months
The staff depatures at Services Australia comes at the same time the agency is dealing with a massive blow out in waiting times for Centrelink payment claims and its call centre.The staff depatures at Services Australia comes at the same time the agency is dealing with a massive blow out in waiting times for Centrelink payment claims and its call centre.
Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup But pushed by Rice, the deputy chief executive officer, Jarrod Howard, admitted that in Services Australia’s service delivery group, about 20% of people did not recommend the agency as a good place to work and 18% of staff planned to leave in the next year. Howard put down the departing staff to retirements and people wanting to move to other agencies in pursuit of promotion.
Pressed on measures the agency had implemented to retain staff, Howard and other officials said they would respond on notice. The staff increase is aimed at cutting down work loads for staff and the resulting wait times for people relying on Centrelink services.
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