Twitter restores a feature promoting suicide prevention hotlines and other safety resources for users after coming under pressure from some users and consumer safety groups over its removal.
The feature, known as #ThereIsHelp, placed a banner at the top of search results for certain topics. It listed contacts for support organizations in many countries related to mental health, HIV, vaccines, child sexual exploitation, COVID-19, gender-based violence, natural disasters and freedom of expression.
In part due to pressure from consumer safety groups, internet services including Twitter, Alphabet’s Google and Meta’s Facebook have for years tried to direct users to well-known resource providers such as government hotlines when they suspect someone may be in danger of harming themselves or others.
She added, “We know these prompts are useful in many cases and just want to make sure they are functioning properly and continue to be relevant.”
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