Aftersales service queues are getting longer and longer at Toyota dealerships
With great power comes great responsibility may be a superhero movie thing, but it shows that there are consequences that come with success. In the case of Toyota Motor Philippines that also applies: With great sales comes a need for even greater aftersales.
The problem is this: it’s actually easy to sell a Toyota, but dealer aftersales infrastructure isn’t so quick to catch up. There are just over 70 Toyota full-service dealerships nationwide. It may seem like a lot, but it’s not enough. Queues are long at dealerships for even basic jobs like a change oil and PMS checks, and queues are also very long for collision repairs because of the backlog.
Hashimoto says that they are talking to dealers about investing to expand their service areas, but the challenge is the cost when it comes to real estate, construction, equipment, and manpower. It’s a delicate negotiation and one that will take time. And the answer was quick: the president of TMP says they are studying that possibility. Specifically, they are looking at potentially having a satellite service facility that can handle body and paint , but eventually can also do other basic PMS requirements.
Pms Preventive Maintenance Service Toyota Motor Philippines Toyota Philippines
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