Shoplifting all but disappeared during the pandemic, but the supermarket giants warn that theft is back on the list.
The words organised crime might not immediately conjure images of illegal operations targeting the aisles of your local Coles, but this week the supermarket giant mentioned the trend that has captured the attention of investors and shoppers.fighting a rising wave of theft,The chief executives of Coles and Woolworths both say the vast majority of consumers do the right thing.
“I think this all needs to be kept in the right context – 99 per cent of our customers are amazing,” he said. The focus on shoplifting surprised the market, which was keen to hear about how much money the grocers were making, and analyst were particularly concerned about how big a hole it was burning into Coles’ earnings margins.while consumer brands in the US and UK have also been highlighting what they say is more sophisticated retail crime.
In Australia, it’s not clear how much the situation is costing retailers, with neither group putting an exact price tag on lost stock. There’s also not yet evidence that this represents a sustained increase in crime, rather than a bounce-back from the COVID years.“In the time of COVID, a lot of these [theft] activities didn’t occur,” Banducci said.
cases of retail theft also involves abusive or threatening behaviour towards staff,” said Australian Retailers Association boss, Paul Zahra. “The SDA’s long held and very firm position is that shop assistants are not security guards and must not put themselves in harm’s way or be required to do so by their employers,” SDA national secretary Gerard Dwyer said.
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