The CRA received a ton of complaints in 2022 and mostly about the same thing Canada
The Canada Revenue Agency received a ton of complaints this year, and it was mostly about the same thing.Service Matters: Numbers Speak VolumesIt details both the achievements and shortcomings of the service provided by the CRA, and outlines trends in complaints.In fact, complaints towards the CRA doubled compared to pre-pandemic days.
The first recommendation from Boileau is that the CRA looks for ways for a taxpayer to receive a security code that allows Canadians to have full access to their CRA account the same day it’s requested. The second recommendation is that the CRA find a way to provide in-person same-day identity verification for a taxpayer.
Lastly, Boileau recommends that the CRA makes it clear to Canadians when it’s administering a benefit that the increase in income could affect their other income-based benefits.which is administered by the CRA.
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