Shopee Mall’s promise: No fake products being sold

Shopee says customers who receive counterfeit items from Shopee Mall would be entitled to a refund worth three times the purchase price

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Since April 2024, Shopee has tripled its money-back guarantee for customers if they receive counterfeit items from Shopee Mall. The return period has also been extended from seven days to 15 days., and it was proven fake, they get three times of the purchase value,” Tagudin said in an interview on the sidelines of the summit on Thursday, October 3.

“That’s why we’re also doing this brand summit to showcase that there are authentic items and that they can rely on online shopping,” she added.

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