E-wallets are not just a pandemic fad. They are the new consumer’s ultimate tool revolutionizing the way they pay. A report from Nomura Research Institute revealed that even e-wallet users who have experienced hiccups within the platform still have high trust in its systems.
Aside from having robust security features, e-wallets such as GCash also partner with key government and industry bodies to deter cybercriminalsDespite occasional hiccups, e-wallet users maintain high trust in the platform's security systems. GCash's DoubleSafe feature exemplifies this, providing multiple layers of security including OTP verification and Selfie Scan, ensuring only the rightful owner has access to their account.
While technology plays a crucial role in securing transactions, consumer awareness and vigilance are equally important. GCash emphasizes the importance of user education, encouraging consumers to stay vigilant against scams, conduct legit checks before transactions, refrain from sharing OTPs, and report suspicious activities promptly to the official help center. This collaborative approach empowers users to protect themselves while using the platform confidently.
Gilda C. Maquilan, VP corporate communications and public affairs, GCash, kasama sina PMGen Sidney Hernia, and PNP ACG at ang public affairs and legal teams ng GCashGCash also works with the Philippine National Police Anti-Cybercrime Group in entrapment efforts against cybercriminals. GCash also strictly adheres to the policies of the Anti-Money Laundering Council to ensure its platform won’t be used by bad actors.
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