The newsroom chatbots cited by GIJN give answers to their users 'exclusively on their own site’s reporting and vetted source databases, using strict code guardrails designed to prevent misinformation or bias creeping in from outside'
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“The other way to sustain that relationship is through newsletters, which are not really a habit here in the Philippines. We have ambitious engagement targets for our app, and Rai is a way to interact with and surface our content in a more nuanced way,” Mendoza added. There’s a major concern, however, on the veracity of the information being provided by AI tools. As noted by GIJN, large language model AI chatbots use the whole internet to give answers to its users, including unvetted information.
“But — given the problems of misinformation, false attribution, unsourced opinion, and bias that beset broader internet searches — they share the noble purpose of offering readers trustworthy information that those readers are already predisposed to trust, due to their loyalty to the media brands behind them. The answers are generated from fully reported and edited stories in the newsroom’s archive,” GIJN said.
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