The Qantas group extends it deadline for customers to use COVID credits, a scheme which has been criticised by CHOICE and contributed to the airline earning its shonky award.
A recent analysis shows 76 per cent of COVID credits are worth less than $500, 24 per cent of credits are worth between $500 and $5,000 and less than 1 per cent are worth more than $5,000.
"The intense public outrage in response has clearly had some impact on the airline — but there's much more to do to make all credits workable for all consumers," head of policy and government relations at CHOICE, Patrick Veyret, said. "We literally had millions of bookings that were cancelled during several waves of lockdowns and border closures," he said.
"Our main goal is for everyone who has a COVID credit to be able to put it to good use, which is why we're doing one final extension of the travel expiry date by 12 months.""Some Qantas flight credits can only be used for a booking of equivalent or greater value — so if you have a $300 flight credit, you can't use it to book a $290 flight," he said.
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