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The steep ramp on the EDSA Busway in Quezon City earned flak and evoked negative emotions from the citizens. The accessibility law BP 344 is “an act to enhance the mobility of disabled persons by requiring buildings, institutions, establishments, and public utilities to install facilities and other devices.” This ramp was supposed to address this law, but failed to meet its purpose.
A video was also shown where an individual who used a wheelchair found it challenging to use the ramp. Some citizens even made memes and depicted them as water slides. Despite all these, the sad part is that the Metropolitan Manila Development Authority still insists they have carefully thought and planned the design. They pointed out that the ramps were also intended for senior citizens and pregnant women. However, it is unsafe for them to use it as well.
Designers who adopt empathetic thoughts can create environments and experiences that resonate passionately with users, ultimately leading to higher pleasure and engagement. Empathy is crucial in determining meaningful and evocative design solutions across various spheres. Therefore, the government must consult the target users when designing structures, facilities, and devices. This ensures that the designs are not only functional but also considerate of the users’ needs and experiences.
I want to leave you with this quote from David M. Kelley of IDEO: “The main tenet of design thinking is empathy for the people you’re trying to design for. Leadership is exactly the same thing—building empathy for the people that you’re entrusted to help.”
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