Defining the News
June 13, 2024, 6:30 pmThe country’s leading broadband service provider enhances its customer service portfolio by expanding its 171 hotline to include Cebuano language support.
“We want to connect better with our customers by improving our customer care channels. Localizing our hotline for Cebuano speakers is a significant step in that direction,” said Jeremiah de la Cruz, PLDT Senior Vice President and Head of Consumer Business-Home. With the addition of the Cebuano language option, PLDT Home is making customer interactions more personal. Customers can now communicate their concerns in Cebuano, ensuring they are understood and assisted promptly by Cebuano-speaking agents, whether for service inquiries, technical support, or other after-sales concerns.
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