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The Philippines’ leading integrated telco network PLDT Inc. and its wireless arm Smart Communications, Inc. have added new citations to their roster of ISO certifications, reinforcing the Group’s commitment to excellence across its operations.
“As we continuously collaborate and fine-tune our processes in order to earn these certifications, our operations become more efficient. This, in turn, enables us to serve our customers better, faster and more reliably,” said Leo A. Gonzales, VP and Head of Property Facilities and Asset Resiliency Management, and Chairman of PLDT Central Environment, Health and Safety Committee.
Meanwhile, under ISO 9001, organizations address inefficiencies and areas for improvement within their operations through the implementation of standardized processes and procedures, regular review of performance, feedback from stakeholders, and corrective actions, as guided by ISO 9001 standards.
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