Pilot steps in to save puppy abandoned at airport
At San Francisco International Airport, United's customer service department handles the usual passenger woes, such as missed flights, lost luggage and personal items left in the seat-back pocket. But in late August, the team had to tackle an issue of even greater magnitude: An international passenger had arrived from China at SFO without the proper paperwork and his travel companion had abandoned him at customs, travelling onward to New York.
"The CDC had some concern about the validity of the paperwork," said Vincent Passafiume, the airline's director of customer service."It was part of our responsibility, too." By submitting your email you are agreeing to Nine Publishing's terms and conditions and privacy policy. True to his star status, United transported him to the Los Angeles quarantine station in high style."We flew first class so that he would be taken care of," said Passafiume, who escorted the pup."He was so good for the entire ride down. He didn't bark at all."
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