OPINION: PhilHealth’s road to regaining Filipinos’ trust
By Junie S. Del Mundooasting an 85% membership rate or having roughly 94 million Filipinos as members, there is no question about how integrated the Philippine Health Insurance Corp. — more commonly known as PhilHealth — is in the lives of Filipinos.
Although the government agency has categorically denied any fund theft, the negative publicity has done its work. A cloud of doubt over PhilHealth remains. This is supported by the results of the EON study that show PhilHealth enjoying a modest 61% trust rating from Filipinos — a number signicantly lower than the client satisfaction rating in the high 90s that the agency used to get pre-pandemic.
I’ve mentioned PhilHealth’s recent contribution rate hike that once again drew the ire of members. EON’s study also did a quick scan of the social media space in the past year and it revealed plenty of netizens’ sentiments of dissatisfaction with the agency. PhilHealth’s online mentions included corruption allegations, the suspension of claim payments, and its increased rate for members, with most online discussions occurring on Twitter.
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