Newly-appointed chief of the Land Transportation Office (LTO) Asec. Vigor Mendoza II is bent on implementing a fresh approach to improve the agency’s services. CDNDigital
Newly-appointed chief of the Land Transportation Office Asec. Vigor Mendoza II talks with members of the Cebu media during his visit on Tuesday, August 1, 2023. Behind him is LTO 7 Director Glen Galario. | Wenilyn Sabalo
Mendoza, in a chance interview with Cebu media on Tuesday, August 1, 2023, said the LTO tapped and is now set to enter into an agreement with various transportation organizations next week to formalize plans to deploy “mystery applicants” in LTO offices nationwide. “We are tapping the various transport organizations para sila, yung mga miyembro nila, eh ma-ireport po sa atin yung totoong sitwasyon sa baba. Para rin ma-validate yung impormasyon na binibigay sa ating opisina,” he told reporters.
Mendoza said the agency will implement a back-end system for this, wherein the deployed mystery applicants may report their experience.
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