Metrobank has been recognized for its excellent customer service based on The Asian Banker's Annual BankQuality™ Consumer Survey. The survey measured customer engagement and satisfaction with retail financial services institutions. Metrobank received the highest BankQuality score among participating banks in the Philippines and ranked 6th in Asia.
The recognition was given based on the results of The Asia n Banker’s Annual BankQuality™ Consumer Survey , which gathered feedback from over 12,000 customers across Asia in January 2024.The Asia n BankerAnnual BankQuality™ Consumer Survey , which gathered feedback from over 12,000 customers across Asia in January 2024.
About a thousand respondents were asked how likely they would recommend each bank cited in the survey to their peers. According to the results, Metrobank edged out all the other local major banks, and has held this position since 2022. “For decades, fulfilling our promise of keeping Filipinos in good hands has been Metrobank’s north star. Every product and service we have, was developed to address our clients’ needs. We are strongly committed to help Filipinos achieve their dreams, and foster growth in the communities we are a part of,” Digs Dimagiba, Metrobank chief marketing officer, said.
Metrobank Recognition Customer Service Bankquality Survey Satisfaction Engagement Financial Services Philippines Asia
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