Majority of pothole damage claims denied by city in 2022

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Majority of pothole damage claims denied by city in 2022
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According to the City of Sault Ste. Marie, 19 per cent of all vehicle damage claims attributed to potholes were successful last year — at a cost to the municipality of a little over $7,000

A Sault Ste. Marie man says he was denied compensation for damages to his son’s vehicle by the City of Sault Ste. Marie last year after the rocker panel on it was “literally ripped apart” after hitting a pothole on Wellington Street East last spring.

The SooToday reader, who requested anonymity due to his son not wanting to be identified, said he reported the damage, which ended up costing him $1,200, within 24 hours with photos attached in order to back up his claim. According to a letter from the adjuster, because Wellington Street East is what’s called a ‘Class 3’ roadway as per the Minimum Maintenance Standards for Municipal Highways outlined in the Municipal Act, the City of Sault Ste. Marie “would only be liable to provide compensation if the pothole was present in that state for at least seven days or longer” prior to the reported incident.

“This is done to ensure an impartial review of the circumstances and to provide a fair resolution of the claim,” the email said. The SooToday reader, however, doesn’t agree with the seven-day rule for a pothole on a main artery like Wellington Street East.

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