Thanks to increased digitalization, .NissanPHI boosts its aftersales service revenue. Nissan NissanPhilippines CarGuidePH
There’s more good news over at Nissan Philippines., the carmaker also reported that as a result of their digitalization efforts, their aftersales revenue has jumped in 2022.
“Nissan has always been known for its customer-centric mindset, and last year was no different. We have implemented process improvement and digitalization efforts to enhance our customer journey–from vehicle acquisition to aftersales. As a result, our aftersales revenue has increased by 23.5 percent from 2021,” said Nissan Philippines President Juan Manuel Hoyos.
For non-owners of Nissan vehicles, the mobile application allows them to read up on vehicle information, book a test drive or request a quote, as well as track vehicle sales orders. Meanwhile, for existing vehicle owners, it enables service booking and the accessing of maintenance history. This reduces the time spent waiting for services or appointments, and makes it easier to personally monitor work order status. Roadside Assistance is also available in case of emergencies.
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