China Southern Airlines has suspended one of its employees after he was filmed calling a passenger “a dog” at a Changi Airport check-in counter. According to Chinese media...
China Southern Airlines has suspended one of its employees after he was filmed calling a passenger “a dog” at a Changi Airport check-in counter., the passenger, identified by his surname Yuan, was checking in for his flight CZ546 from Singapore to Chongqing on Tuesday .
Yuan had wanted to confirm if there was an extra charge for seats near the emergency exit. He then asked the counter staff if there was anyone there who could speak Mandarin. Despite overhearing staff members talking among themselves in Mandarin, Yuan claimed that the male staff who attended to him pretended not to understand what he was saying and ignored his query.
Yuan said the employee began insulting him when he used his mobile phone to take down the latter's particulars. He alleged that the staff member"used three languages , 'you are a dog, you don't understand human language'."
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