The government’s failure to provide information about simple things is gumming up the system
Take a look at the recent The Globe and Mail story in which Information Commissioner Caroline Maynard is quoted telling a House of Commons committee that every department in government is failing to keep up with Access to Information requests. Should there be reforms? Ms. Maynard told the committee, in a phrase that should leave us all gobsmacked, that “respecting the law as it currently exists would represent an important first step.
The system for implementing the Act – the $90-million machine – is based on finding the requested documents, but heavily focused on applying exceptions and blacking stuff out. Ask for a copy of a government contract and often the prices of items will be redacted, even though the Federal Court of Canada has ruled such information should be released. One huge problem is delays, sometimes of years. With information, access delayed is often access denied.
If you’re a regular internet shopper, you might recognize those requests as the immigration version of a common customer-service question: “Where’s my stuff?” Companies such as Amazon have online tracking systems that give customers simple answers: whether the order has been received, or shipped, and so on. If they didn’t, they’d be deluged with inquiries. But IRCC doesn’t do that.
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