Grab said new guidelines came amid an 'evolving macroeconomic landscape,' and also aimed to help Grab partners 'experience improved overall well-being and job satisfaction.'
MANILA — Grab Philippines on Wednesday said it will implement a new earning structure for delivery riders, and address long-standing problems that they face on the platform.
Minimum fare will also be guaranteed for every order, said the firm. The company said the previous model offered a fixed base fare, often not reflective of the actual effort involved in each delivery task. "The revamped earnings model introduces critical changes, moving beyond mere distance-based compensation. It now factors in the totality of effort exerted by delivery partners," it added.
The new model also aims to adapt to the consumers' evolving behavior and the relevant macroeconomic shifts, said Ronald Roda, Grab Philippines' chief operating officer. It was also enhancing digital tools, such as merchant tagging and location pinpointing, to better forecast time accuracy and prevent order delays This will let its partners help get more orders and increase earnings.
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