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Ride-hailing application Grab Philippines’ algorithm always included surge fees in computing fares and customers still endured lengthy wait times despite such fees, a recent report by the Philippine Center for Investigative Journalism found.According to the report, the surge multiplier averaged 1.51 times, with the lowest at 1.19 times, and the highest at 1.
team.“Nearly two in three rides had a 'None’ surge notice in the API data, while the remaining rides were mostly ‘high surge’ with a few ‘low surge.’ This was inconsistent with what we found on the app where the surge fees were always added,” the
Philippine Center For Investigative Journalism Ride Hailing App Public Transportation Grab Price Surge
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