The Energy Regulatory Commission (ERC) said on Wednesday it is seeing a rising number of complaints filed by contestable customers against their power suppliers. Know more:
The Energy Regulatory Commission said on Wednesday it is seeing a rising number of complaints filed by contestable customers against their power suppliers.
The agency received 16 complaints from contestable customers, with a total demand of 123.69 megawatts . The complaints range from improper implementation to unilateral termination by suppliers of the Retail Supply Contracts . The issue raised covers the imposition of Fuel Cost Recovery Adjustment in what customers claim to be fixed-price contracts.
“While the letters on file cover 16 complaints with the ERC, it appears that many more contestable customers are affected, thus, this 126MW is just a fraction of the capacity affected. We are taking this seriously especially since these contestable customers belong to industries which are critical to our economic recovery,” ERC Chairperson Monalisa Dimalanta said.
It also called on the Retail Electricity Suppliers Association to advise its members to exercise restraint in enforcing notices of disconnection while the parties are undergoing negotiation and/or dispute resolution processes.
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