StarEditorial: Attention is needed now to make rail travel more reliable and ensure the rights of rail travellers are looked after when trips go wrong.
Of the many nightmares faced by those travelling this holiday season, VIA Rail passengers endured a unique travel hell.
To add to the misery and disruptions, a CN Rail freight train derailed on the tracks used by VIA, forcing the complete cancellation of passenger rail services between Toronto, Ottawa and Montreal for two days. But here’s the nub – the Sunwing passengers are better protected by federal regulations than long-suffering rail travellers.– set out how airline passengers should be treated during delays and cancellations. It sets out the obligations for refunds and compensation in cases when flight problems are the airline’s responsibility.
This episode has underscored that it’s time rail passengers were afforded the same consumer protections. The federal government should take a page from the European Union, where regulations provide rights for rail passengers.set out, for example, the obligation to provide passengers with “clear and accessible” information, especially concerning delays.
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