THE Department of Trade and Industry (DTI) is finalizing operational guidelines for the Internet Transactions Act (ITA) that will help facilitate the handling of online consumer complaints and ensure fairness in e-commerce, a senior official said.
THE Department of Trade and Industry is finalizing operational guidelines for the Internet Transactions Act that will help facilitate the handling of online consumer complaints and ensure fairness in e-commerce, a senior official said.Trade Undersecretary Mary Jean Pacheco told The Manila Times that they were streamlining the online dispute resolution system by setting detailed standards on handling consumer concerns.
Pacheco said the ITA would benefit everyone who buys or sells online. 'It provides a regulatory framework to protect consumers and merchants, ensuring that online transactions are safe and fair.'She said the ITA also categorizes and regulates different online business models, such as e-marketplaces, online merchants and e-retailers.The official identified platforms like Lazada, Shopee, Facebook, TikTok, eBay and Amazon as those considered as e-marketplaces.
Complaints To Be Facilitated DTI Exec
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