The Department of Information & Communications Technology (DICT) has responded to complaints about the eTravel system, which were highlighted in a recent column. The DICT defended the new system and emphasized its benefits, despite receiving negative feedback from both overseas Filipino workers and foreigners.
This was the reaction of the Department of Information & Communications Technology ( DICT ) to my recent column about eTravel last week titled eTravel pains, which focused on the stories of overseas Filipino workers (OFWs) who complained about the new system. Actually, even foreigners sent me emails to share with me their own horror stories about the eTravel app. Some of them said they have opted to visit our neighbors such as Vietnam because entry is hassle-free.
The DICT, however, gave a lengthy response, trumpeting the wisdom of the new system which the government introduced last year for every arriving and departing passenger. Here, thus, are excerpts from DICT Undersecretary for e-government David Almirol’s written reply to my column: We do appreciate your article about eTravel that caused some pains to some passengers, especially to our OFWs, for us to improve our online service
Department Of Information & Communications Technol DICT Etravel Complaints Overseas Filipino Workers Ofws System Feedback
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