Defective products are the top complaint among customers of two big e-commerce platforms, the Department of Trade and Industry (DTI) reported on Tuesday.
Despite calling the attention of the two e-commerce platforms to resolve the complaint, Trade Undersecretary Ruth Castelo said the issue has remained unresolved.Trade Undersecretary Ruth Castelo. File Photo'These big e-commerce platforms over the years were able to resolve some issues, but most of them were not,' Castelo added.'From 2020 to 2021, the biggest complaint was defective products.
Last week, Trade Secretary Alfredo Pascual sent letters to the two big e-commerce platforms, ordering them to submit an official explanation within 72 hours on consumers' complaints against fake or defective products and undelivered parcels, which are a violation of Republic Act 7394 or the 'Consumer Act of the Philippines,' RA 8293 or the 'Intellectual Property Code of the Philippines' and Joint Administrative Order 22-01, Series of 2022, or the 'Guidelines for Online...
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