MORE Filipinos made credit card complaints in the second quarter of 2024 compared to the first quarter of the year, according to the latest data from the Credit Card Association of the Philippines (CCAP).
MORE Filipinos made credit card complaints in the second quarter of 2024 compared to the first quarter of the year, according to the latest data from the Credit Card Association of the Philippines .
“Most consumer complaints are related to credit card management and customer service, which underscore the need for the industry to pay closer attention to consumer feedback,” said Alex Ilagan, executive director of the 16-member industry association. According to the CCAP, account management includes complaints from customers encountering difficulties accessing their accounts, card applications and card activation and cancellation processes. These included non-delivery or delay in the delivery of the cards or billing statements, as well as release of rebates, promotions and rewards. Account management also includes challenges in updating of account or client information and unposted transactions or payments.
According to the CCAP, the organization continues to work closely with its members to ensure smoother customer experiences by refining processes such as card applications, card activation, billing management and the release of rewards and rebates.
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