THE CONTACT Center Association of the Philippines (CCAP) is confident it will hit its revenue growth target this year, on the back of stronger demand for voice and back-office business processing. READ:
“We are optimistic that we will reach our 9% to 11% target this year. Our growth drivers would be voice services and back-onally outsource everything,” Albert Mitchell L. Locsin, CCAP president, toldLast year, CCAP members reported a 9% increase in revenues to $24.6 billion and employed 1.1 million workers.
“The companies benefit from the higher exchange rate. But the cost to employ in the Philippines is getting higher. The agents are demanding transportation allowances, asking for transportation, and asking for premium to be back at the o“The benefit is getting balanced out even if the US dollar is going very strong. This is because of the global macroeconomic issues like the Russia-Ukraine war that is giving issues in the Philippines.
The industry should also have a better marketing strategy to make the Philippines more attractive to investors, he added. He said companies may want a flexible work scheme and assurance that their incentives will remain intact. “There is a balancing act that BPOs are doing to ensure that employees are happy and deliver the best quality of service,” he added.
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