As cashless retail expands, critics say trend excludes those who lack bank accounts

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As cashless retail expands, critics say trend excludes those who lack bank accounts
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As cashless retail expands, critics say trend excludes those who lack bank accounts GlobeBusiness

In this Jan. 22, 2018, file photo, a customer looks around an Amazon Go store, where sensors and cameras are part of a system used to tell what people have purchased and charge their Amazon account.So he was surprised to learn the dollar bills in his pocket were no good at Dos Toros Taqueria in Manhattan, one of a small but growing number of establishments across the U.S. where customers can only pay by card or smartphone.

“The potential societal cost of a cashless economy I think outweighs the potential benefits for businesses,” said Ritchie Torres, a New York City councilman for the South Bronx who introduced the bill. Figueroa is among the much larger group considered “underbanked,” meaning they have a primary bank account but regularly rely on alternative financial services like check-cashers. More than 24 million U.S. households are underbanked, according to the FDIC.

Leo Kremer, co-owner of Dos Toros, the taqueria where Figueroa tried to use cash, said the volume of cash transactions at his stores fell from about 50 per cent a decade ago to 15 per cent last year. That made the cost and logistics of handling cash especially onerous. Before going cashless, Dos Toros locations were robbed twice.“There are no bad guys on this issue. Everyone is trying to do the right thing and make sure there are no unintended consequences,” he said.

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