OPINION: With provider admin fees creeping to as much as 60 per cent of a full-service package, rules from January 1 should lead to more funds for cleaning, meals or other services.
Home care providers charging excessive fees to manage the funding meant to pay for goods and services to keep an ageing person at home have been pulled into line.can no longer charge more than 20 per cent of the package level for care management and no more than 15 per cent of the package level for package management.
Approval for a home care package is determined by the Aged Care Assessment Team after an assessment, with referrals to ACAT made by a GP or through My Aged Care.Once approved for a package, a person has to then find a provider to both manage the money and find and roster suitable support workers. These full-service providers would typically charge two sets of administration fees to cover their costs.Home care package fortnightly care management charges up to $70.42 , $123.87 , $269.56 and $408.
What this often means is that if people are serious about remaining in their own home to the end, they should be prepared to dip into their own financial resources – beyond the income-tested care fee they may already be asked to pay — rather than rely entirely on government help. One expected consequence of the caps is that providers charging less than the caps could lift their fees up to the cap. Others may choose to lift their hourly rates of service delivery to make up for any potential loss of revenue.
The first is a basic care fee set by the government and which varies from $10.49 a day for a low-level package up to $11.71 a day for a high-level package. Not every provider charges or collects this fee for the government. It would be most people’s preference to have just a few new faces coming through their front door on a regular basis rather than someone different each time. Also, are the staff suitably qualified to meet any specific care needs you might have?It’s necessary to have a care plan in place outlining the support you need, but not every provider fully engages the client in the process.
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