A couple from Wellington, New Zealand, have demanded a refund from Singapore Airlines (SIA) after a dog in their row ruined their travel experience, they say. Read more at stomp.straitstimes.com
A couple from Wellington, New Zealand, have demanded a refund from Singapore Airlines after a dog in their row ruined their travel experience, they say.
The couple requested a seat change but the cabin crew informed them that the only seats available were at the back of economy class. “ couldn’t have the dog out in the aisle because they couldn’t get the trolleys through, so it had to come in farther, which meant his head was under my husband’s feet.Upon another request to change seats, the flight attendants moved the couple to seats at the front of the economy cabin, which had been reserved for staff.
“In circumstances where customers seated next to an assistance dog request to be moved, Singapore Airlines will assist to re-seat customers within the same cabin where space permits.
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