She wanted to change only the date of her outgoing flight from Singapore to Kuala Lumpur on the Singapore Airlines (SIA) app. Speaking to Stomp, Teh said she was shocked to discover that somehow, her return flight was cancelled in the process, and she had to pay...
"I then quickly called Singapore Airlines customer service number at 5.18pm to confirm this. To my dismay, I was told that the return flight ticket was cancelled. I then requested the customer service agent's help to reinstate my original flight itinerary and pointed out that this was a problem with the SQ mobile app.
"By no means had I given consent to cancel my return flight and there was no warning message or prompt on the mobile app that I was cancelling my return flight and changing a round-trip ticket to a one-way ticket. "Despite informing the agent about this, I was extremely disappointed when she told me I had to repurchase the return flight by paying $47 and 15,000 miles points for the same flight; she could not reinstate my flight itinerary or give me a refund.""They refused to acknowledge and admit this was an issue with their app design," said Teh, adding that SIA had updated the app and the way you modify your flight segment.Get The New Paper on your phone with the free TNP app.
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