Many doctors are reluctant to start using e-mails, partly because they’re concerned about finding themselves on call 24/7, and partly because they’re not paid, in most provinces and the territories, for that
I have a simple health question that I want to ask my doctor. But his office says I have to book an appointment to see him in person. Why can’t doctors be like everyone else and send e-mails?It’s true that the medical profession can sometimes seem stuck in the past. Just consider the shocking estimate thatas a primary means of communicating with other health-care providers such as specialists, pharmacists and hospitals.
But, she is quick to add, “doctors have to follow all kinds of regulations and that’s where the whole system becomes troublesome. “– and e-mails are vulnerable to hacking or being misdirected. “Where possible, it is advisable to copy all e-mail correspondence for the chart, particularly those dealing with matters of significant clinical impact,” saysYet, Domb points out that it can be time-consuming and cumbersome to attach e-mails to a patient’s medical record.
“We are trying to come up with a strategy that will help doctors do this – and do it in the right way,” says Ed Brown, OTN’s chief executive officer. So far, the pilot has recruited 275 physicians who, in turn, have enrolled 29,000 of their willing patients.
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